Ordering & Same-Day Delivery

How do I order flowers from Moonterra?
Browse our collections online, choose an arrangement, add a card message, and select your delivery date and address at checkout. You'll receive a confirmation email once your order is placed.

Do you offer same-day flower delivery?
Yes. Same-day delivery is available in select areas of Los Angeles County and Ventura County when your order is placed before 3:00 PM. Availability can depend on the delivery destination, traffic, flower inventory, and the complexity of the arrangement — ordering earlier in the day gives you the best chance of same-day delivery.

What happens if I order after the 3:00 PM cutoff?
Orders placed after 3:00 PM are scheduled for the next available delivery day. You can select a morning or afternoon delivery window at checkout.

Can I schedule a delivery for a future date?
Yes, you can select any available future date at checkout, which is useful for birthdays, anniversaries, or other occasions you're planning ahead for.

Can I request a specific delivery time?
We offer general morning and afternoon delivery windows rather than exact appointment times. If you need a delivery to arrive at a specific time — for example, during a work shift or before a flight — contact us directly and we'll do our best to accommodate the request.

Can I include a personalized card message with my order?
Yes, every order includes the option to add a personalized card message at checkout, which is printed and included with the arrangement.

Delivery Areas, Fees & Scheduling

What areas do you deliver to?
We deliver throughout Los Angeles County and Ventura County, including Los Angeles, West Hollywood, Beverly Hills, Santa Monica, Venice, Marina del Rey, Culver City, Hollywood, Studio City, Glendale, Burbank, Pasadena, Thousand Oaks, Westlake Village, Newbury Park, Simi Valley, Moorpark, Camarillo, Oxnard, Ventura, and nearby communities.

How much does delivery cost?
Delivery fees vary by zone, and some areas qualify for free delivery above a certain order amount. Your exact delivery fee is calculated at checkout based on the recipient's address.

Do you deliver on weekends?
Yes, we deliver seven days a week, including Saturdays and Sundays, subject to the standard 3:00 PM same-day cutoff.

Do you deliver on holidays?
We deliver on most holidays, though high-demand dates like Valentine's Day and Mother's Day may have earlier ordering cutoffs and limited same-day availability due to volume. We recommend ordering a few days in advance for major flower holidays.

Do you deliver to hospitals, offices, and apartment buildings?
Yes. For hospitals, please include the patient's full name and room number if known. For offices and apartment buildings, including a suite, floor, or unit number helps our driver deliver as quickly as possible.

What if the recipient isn't home when the delivery arrives?
Our driver will attempt to leave the arrangement in a safe location, with a neighbor, or with building management/reception, depending on the address type. For orders with specific instructions, add them in the delivery notes at checkout.

Flower Care & Freshness

How long will my flowers last?
Most fresh-cut arrangements last 5–7 days with proper care, though this varies by flower type. Roses and lilies tend to have a longer vase life, while more delicate blooms may last a few days less.

How do I keep my flowers fresh longer?
Trim stems at an angle every 2–3 days, change the water regularly, keep the arrangement away from direct sunlight and heat sources, and remove any flower food packet contents into the water as directed.

What if my flowers arrive damaged or wilted?
If your arrangement arrives in poor condition, contact us within 24 hours with a photo and your order number, and we'll arrange a replacement or resolve the issue.

Can I request specific flowers or colors?
Many arrangements can be customized. If you have a specific color palette, flower type, or an allergy to avoid, add a note at checkout or contact us before ordering and we'll do our best to accommodate.

Do you use fresh or artificial flowers?
All of our arrangements use fresh, hand-selected flowers unless an item is specifically listed as a preserved or artificial arrangement.

Weddings, Proposals & Events

Do you provide wedding flowers?
Yes, Moonterra designs full wedding florals including bouquets, centerpieces, aisle flowers, arches, and venue installations. We recommend reaching out at least a few months in advance for wedding planning, though we can accommodate shorter timelines depending on availability.

Can you help plan a proposal?
Yes, we help create personalized proposal setups, including arrangements, rose petals, candles, and room or outdoor styling. Contact us with your date, location, and vision, and we'll help coordinate the details.

Do you deliver flowers to public spaces for proposals or events?
Yes, we can deliver and set up at public parks, beaches, and other outdoor locations for proposals and events. Because these deliveries often require timing coordination, we recommend contacting us directly rather than booking through standard checkout.

How far in advance should I book for a wedding or event?
For weddings and large events, we recommend booking as early as possible — ideally a few months ahead — to secure your date and allow time for design consultation. For smaller setups like a proposal, a week or two of notice is usually sufficient.

Do you offer venue or hotel room styling?
Yes, we offer decorative styling services including floral installations, petal arrangements, and candle setups for hotel rooms and event venues.

Sympathy, Hospital & Corporate Deliveries

Do you deliver sympathy flowers to funeral homes?
Yes, we deliver sympathy and funeral arrangements to funeral homes, churches, and private residences. Please include the service date, time, and location details at checkout so delivery can be coordinated appropriately.

Can I send flowers to someone in the hospital?
Yes, we regularly deliver to hospitals throughout Los Angeles and Ventura counties. Include the patient's full name and room number if known — some hospitals have specific delivery procedures our drivers are familiar with.

Do you offer plants or greenery for offices?
Yes, we provide live plants, decorative planters, and custom greenery installations for offices, hospitality spaces, and commercial interiors, including sourcing, delivery, and ongoing maintenance.

Can businesses set up recurring flower or plant deliveries?
Yes, we work with businesses on recurring arrangements for lobbies, offices, and events. Contact us directly to set up a recurring order schedule.

Do you offer corporate accounts or bulk ordering?
Yes, contact us directly to discuss bulk orders or a corporate account for regular business deliveries.

Payments, Changes & Cancellations

What payment methods do you accept?
We accept major credit and debit cards through our secure online checkout.

Can I change or cancel my order after placing it?
Orders can typically be changed or canceled if contacted before the arrangement enters production. Same-day orders have a shorter window for changes, so contact us as soon as possible if you need to make an adjustment.

Do you offer refunds?
If there's an issue with your order — including damaged flowers, a missed delivery window, or an incorrect item — contact us within 24 hours of delivery and we'll work with you on a replacement or other available options.

Is my payment information secure?
Yes, all payments are processed through Shopify's secure checkout, which uses industry-standard encryption to protect your payment information.

Do you offer gift cards?
Gift card availability can be found on our website — check our collections or contact us directly if you don't see them listed.

How will I know my order was successfully placed?
You'll receive an order confirmation email immediately after checkout, and a follow-up notification once your arrangement is out for delivery.